Terms of Business

Effective Date: 1 November 2018

These terms of business set out the basis on which we will provide business services to you as a customer of World Nomads and Nomadic Insurance Benefits Limited. For the purpose of this document, “we”, “our” and “us” refer to Nomadic Insurance Benefits Limited.

About the group

  • Nomadic Insurance Benefits Limited (“NIBL”) is registered in Ireland under Company Number 601851 with offices situated at First Floor, City Quarter, Lapps Quay, Cork, Ireland.
  • Nomadic Insurance Benefits Limited is regulated by the Central Bank of Ireland. It is subject to the Central Bank of Ireland’s Consumer Protection Code and Minimum Competency Code which offer protection to consumers; both these codes can be found on the Central Bank of Ireland’s website https://www.centralbank.ie/.
  • The Financial Conduct Authority (“FCA”) is the independent watchdog in the United Kingdom that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
  • Our permitted business is arranging, managing and administering general insurance contracts to customers situated in the United Kingdom on a non-advised information only basis.
  • You can check our permitted business activities on the FCA’s register by visiting https://www.fca.org.uk/.
  • World Nomads markets and promotes this travel insurance. World Nomads is a trading name of World Nomads Travel Lifestyle (Europe) Limited and is registered in Ireland under Company Number 601852.
  • World Nomads and NIBL are wholly owned subsidiaries of nib holdings limited, a company registered in Australia under Company Number 125 633 856.

Our Services

  • The services which we provide are receiving and transmitting orders on your behalf for general travel insurance products underwritten by Certain Underwriters at Lloyd's in respect of Syndicate 2003 (“the insurer”), incorporated in the United Kingdom.
  • You will not receive advice or a recommendation from us. When applying for travel insurance, we will ask questions related to planned or intended travel to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Our Charges

  • The charge for our services is the premium (including where applicable any government levies and taxes).
  • NIBL will request and accept payment only when it has accepted a proposal for insurance from a client electronically.

Our Remuneration

  • NIBL receives a commission from the insurer with whom we arrange insurance products. Details of this commission will be disclosed, if requested in writing from you.

Policy Alterations and Additional Premiums

  • If you alter your policy during any period of insurance, we will recalculate your premium accordingly. This may result in an additional premium payable to us. We will only charge you additional premium provided the total amount, including any premium transaction charges, are of greater value than the amount detailed in your Certificate of Insurance. Where applicable, any government levies will be applied to your premium calculations.

Privacy

  • NIBL and World Nomads comply with the General Data Protection Regulation (“GDPR”) and any personal information is collected from you in accordance with the World Nomads Privacy Policy. You have entitlements under GDPR to request access to and correction of personal information held on file by us. If you wish to request access to, amend, erase or make a complaint about the handling of your personal information, all requests should be forwarded to the address detailed above.
  • We use your personal data to allow for the execution and performance of insurance policy contracts with us or to take steps prior to the contract execution. Where you have provided CONSENT, we may use and process your personal information where you have consented for us to do so for the following purposes (1) to supply marketing material and travel information to you (2) to contact you via email, text message, post or telephone with details of our services.
  • You can contact us to withdraw your consent at any time.
  • Any personal information collected is stored in accordance with our Privacy Policy.
  • For more information, please refer to the full World Nomads Privacy Policy available on the website. https://www.worldnomads.com/privacy

Call Recording

  • Please note that any calls to or from World Nomads and NIBL may be recorded and monitored for training and verification purposes.

Claims

  • If you need to make a claim, please contact NIBL on email: claimsGBR@worldnomads.com, phone 0800 260 5081 or + 353 21 237 8000 (call operator charges may vary), or at PO Box 912, South Cork DSU, Cork, Ireland. When calling, please have ready your policy number, details of what has happened and the date and time of the incident.

Conflicts of Interest

  • It is the policy of the Group to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict of interest arises we will advise you in writing of the steps we propose to take, to protect your interests before providing you with any business service. Business will only proceed on receipt of your written consent.

Cancellation / Cooling-off Period

  • You have up to 14 days from when we issue your Certificate of Insurance and policy wording to cancel your policy. This is called your cooling-off period.

    • You are entitled to cancel this policy by notifying us in writing, by email or by phone within the 14-day cooling-off period, and we will refund your premium paid, provided you haven’t travelled under your policy and you are not making a claim nor exercising any other right under the policy.

    Outside the 14-day cooling-off period, no premium refund will be provided. If we agree to provide a premium refund outside the cooling-off period, we may charge an administration fee.

Default Remedies

  • All insurance products are arranged on the express condition that pending receipt of the premium from you, NIBL reserve the right, notwithstanding delivery of a policy, Certificate of Insurance or receipt to you, to cancel the policy, obtain a refund from the product producer and apply same in reduction of the amount due from you. NIBL will, if necessary, exercise its legal rights to receive any payment due to it from its clients for business services provided by it and to be reimbursed for any value obtained for clients.
  • NIBL may withdraw benefits or cover on default of any payment due under any products arranged for your benefit or on failure by you to accurately provide all material information in relation to such insurance products.

Default by this Firm

  • In the unlikely event that we cannot meet our liabilities to you, any monies paid by you to us for an insurance product are deemed to be accepted by the insurer.

Compensation

  • In the event of NIBL being unable to meet our obligations, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information about compensation fund arrangements is available from https://www.fscs.org.uk/.

Complaints

  • Any complaint that you may have in relation to the business services provided by us or a travel insurance policy you have purchased from us should be made in writing to us, outlining the nature of your complaint. If you wish to register a complaint, please email us at: CustomerCareGBR@worldnomads.com, or write to us at:

    • Customer Relations
    Nomadic Insurance Benefits Limited
    PO Box 912
    South Cork DSU
    Cork
    Ireland

    The Customer Relations team has an Internal Disputes Resolution (IDR) process through which your complaint will be managed.

  • You may also refer the matter to the Complaints team at Lloyd’s at:

    • Complaints
    Lloyd’s
    One Lime Street
    London EC3M 7HA
    United Kingdom

    Phone: 020 7327 5693
    Fax: 020 7327 5225
    Email: complaints@lloyds.com
    Website: www.lloyds.com/complaints

  • If you cannot settle your complaint with us, you may be entitled to refer it to the following:

    • Financial Ombudsman Service
    Exchange Tower
    London E14 9SR
    United Kingdom
    Phone: 0800 0234 567 (within the United Kingdom)
    Email: complaint.info@financial-ombudsman.org.uk

Governing Law

  • This agreement and any contract between you and NIBL is subject to English Law, and the courts of England and Wales will have exclusive jurisdiction over any dispute regarding your policy unless otherwise stated in your policy terms and conditions.

Contact Details

  • Nomadic Insurance Benefits Limited
    First Floor, City Quarter, Lapps Quay, Cork, Ireland
    Telephone number: 0800 260 5081
    Email: infoGBR@worldnomads.com
    Office hours: 9am to 5pm Monday-Friday, during Ireland business hours